Contact Us
Got a question about a review, spotted something that needs updating, or want to know more about how we rank casinos not on GamStop? This page explains the best way to reach us and what we can actually help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison site. We don't run a casino, hold player funds, or process bets, bonuses or withdrawals ourselves. That means our team can't resolve an individual dispute with an operator, but we're glad to help with the following:
- Questions about how a specific site on our list works, including its bonus terms or accepted payment methods
- Corrections or updates if a promotion, licence detail or feature we've listed has changed
- Feedback on our reviews, ratings or the criteria we use to compare sites
- General queries about GAMSTOP, self-exclusion, or how casinos not on GamStop differ from UK-licensed operators
- Suggestions for brands or topics you'd like us to cover
If your query concerns a live account issue — a delayed withdrawal, a locked bonus, or a verification problem — that has to go through the casino's own customer support team, since they're the ones holding your account and funds. Most of the brands featured in our Non Gamstop Casinos UK reviews list a support channel on their own site.
Before you get in touch, check these first
A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before sending a message:
- Who we are and how we research — background on the site and our review process sits on the About Us page
- How we rate and rank sites — our full comparison of the top brands, including bonus terms, game ranges and payment options, is on the Non Gamstop Casinos UK 2026 page
- Concerned about your gambling — if you're worried about your own play or someone else's, our Responsible Gambling page has support resources and information on self-exclusion tools
- Site terms — how we use content, cookies and affiliate links is covered on our Terms and Conditions page
Accuracy and updates
Online casino offers, especially welcome bonuses, change often. A site like Betmica or Kikibet might revise a promotion, add a payment method, or update its licensing information between our review cycles. If you notice something on our list that no longer matches what's shown on the operator's own site, telling us helps keep the comparison useful for the next reader. We review reader corrections against the current live offer before making any change — we don't take an operator's word for it, and commission never decides whether a correction gets made.
How we handle your message
When you contact us, we ask that you include enough detail to act on — which page or brand your question relates to, and what specifically looks wrong or unclear. This isn't a live support desk, so replies won't be instant, but every genuine query is read. We don't request payment details, account passwords, or any information a casino would need to verify your identity — legitimate correspondence with us never involves that.
A note on responsible play
This site is intended for adults aged 18 and over. If you're contacting us because gambling has become difficult to control, please see our Responsible Gambling page first — it lists support options that are better placed to help than an email to a comparison site. We take no revenue from that page and it carries no commercial content.
Reaching operators directly
For anything account-specific — deposits, withdrawal timings, bonus wagering questions, or ID verification — the fastest route is always the casino's own support team, usually reachable by live chat or email from within your player account. Our reviews note the headline offer and material terms for brands such as Betninja, WinnerIsland and Zombillion, but only the operator can confirm the status of your individual account.